Contact

Before you write

Most grow questions have already been answered in the guides, and the answer is usually faster than waiting for a reply. Start with these:

• Mushroom Growing Guides - the four variables that decide whether a block fruits, and how to diagnose a grow that is stuck.
• Day-by-Day Timelines - what each species should look like on each day, so you can tell normal from not normal.
• Glossary - every term you will run into, from colonisation to sporulation.
• Help Center - the questions we are asked most often.

What to include in your message

Speed up the reply by telling us three things:

1. Which species you are growing - pink oyster, lion's mane or shiitake. Each one behaves differently.
2. How many days it has been since you opened or scored the block, and what the surface looked like when you received it.
3. What you are seeing now - no pins, pins that stopped, mould, or a slow flush.

A photo of the block and the cluster helps more than any description. If you can upload one with the form above, do.

Response times

We answer every message ourselves, from the same team that runs the grow facility. Most replies land within one business day, and grow guarantee requests are prioritised over everything else. If a block does not fruit, we send a replacement - send a photo and a note and we will sort it out.

Order questions

Include your order number in the subject line if you are asking about shipping or a replacement. Order status, tracking and address changes are all handled by the same inbox.

Wholesale and partnerships

Growing on a commercial scale, or stocking our kits in a shop? Choose "Wholesale and partnerships" in the subject dropdown and tell us the volume and the region you are in. We will send the current price list and the lead times.