Shipping & Return

Return and Refund Policy

Last Updated: November 12, 2026

At FreshMushKit, customer satisfaction is important to us. We are committed to providing quality mushroom growing kits and helping our customers enjoy a successful growing experience.

Please review our return, refund, and product guarantee policy below.

1. 90-Day Grow Guarantee

We stand behind the quality of our mushroom growing kits with a 90-Day Grow Guarantee.

If your mushroom grow kit fails to produce mushrooms within 90 days of delivery, please contact our customer support team for assistance.

To submit a claim, please provide:

  • Your order number.

  • Clear photos of your mushroom grow kit.

  • A brief description of the issue.

  • Your delivery date.

If your claim qualifies under our 90-Day Grow Guarantee, we will provide a free replacement product.

You do not need to return the original product, and no additional shipping or replacement fees will be charged.

2. Return Eligibility

For return requests unrelated to the 90-Day Grow Guarantee, please contact our customer support team before sending any products back.

Returns must be approved by our support team in advance.

Please do not send products back without receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us with:

  • Your order number.

  • Photos of the item received.

  • Photos of any visible damage to the packaging, if applicable.

  • A description of the issue.

Our support team will review your case and provide appropriate assistance.

4. Refund Policy

Refund requests are reviewed on a case-by-case basis.

Please contact our customer support team before requesting a refund. Refund eligibility and available resolutions will be confirmed by our support team.

Approved refunds will be issued to the original payment method.

5. Exchanges and Replacements

If your product qualifies under our 90-Day Grow Guarantee, we will arrange a free replacement.

For other exchange or replacement requests, please contact our customer support team for assistance.

6. How to Request a Return or Refund

To request a return, refund, or replacement, please contact us:

Email: freshmushkit@outlook.com

Please include your order number and a detailed explanation of your request.

Our customer support team typically responds within one business day.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us.

FreshMushKit Customer Support

Email: freshmushkit@outlook.com

Website: https://freshmushkit.com/

Thank you for choosing FreshMushKit!