Product Guarantee Policy

At FreshMushKit, we are committed to providing high-quality mushroom growing kits and ensuring our customers have a positive growing experience.

We stand behind our products and offer a 90-Day Grow Guarantee to give you confidence and peace of mind with your purchase.

1. 90-Day Grow Guarantee

All eligible FreshMushKit mushroom growing kits are covered by our 90-Day Grow Guarantee.

If your mushroom grow kit fails to produce mushrooms within 90 days of delivery, please contact our customer support team for assistance.

If your claim meets the requirements of this guarantee, we will provide a free replacement product.

Our guarantee includes:

• 90 days of growing protection from the delivery date.

• Free replacement for qualifying grow kit failures.

• No requirement to return the original product.

• No additional replacement fees.

2. How to Make a Guarantee Claim

If you experience an issue with your mushroom growing kit, please contact our support team.

To help us evaluate your claim, please provide:

• Your order number.

• Photos of your mushroom growing kit.

• A description of the growing issue.

• Your delivery date.

Our team will review the information and help determine the appropriate solution.

3. Guarantee Coverage

Our 90-Day Grow Guarantee is intended to cover eligible mushroom growing kits that fail to produce mushrooms within the guarantee period.

Each claim is reviewed based on the product condition and the information provided.

4. Guarantee Exclusions

The guarantee does not automatically cover issues caused by:

• Improper handling, storage, or growing conditions.

• Failure to follow the provided growing instructions.

• Physical damage caused after delivery.

• Unauthorized modifications or misuse of the product.

• Normal variations in mushroom growth caused by environmental conditions.

5. Replacement Policy

If your claim is approved under our 90-Day Grow Guarantee, FreshMushKit will provide a replacement product at no additional cost.

You do not need to return the original grow kit.

Replacement arrangements will be coordinated by our customer support team.

6. Important Information

The 90-Day Grow Guarantee applies to eligible product performance issues and is separate from our Return and Refund Policy.

This guarantee does not limit any consumer rights or remedies available under applicable laws.

7. Contact Our Support Team

If you have questions about product quality or wish to submit a guarantee claim, please contact us:

FreshMushKit Customer Support

Email: freshmushkit@outlook.com

Website: https://freshmushkit.com/

Our customer support team typically responds within one business day.

Thank you for choosing FreshMushKit. We appreciate your trust and look forward to supporting your growing journey!